Prominent organization is seeking 2 intelligent and motivated Desktop Support Candidates with minimum 3-5 years of recent professional experience in Technology Support (via phone, email and desk side.) Individuals must   possess excellent customer service (white glove) skills, strong technical, problem-solving and communication skills.

Come work with a great team of colleagues and management in this excellent firm! Good benefits and stability are provided in this permanent full time opportunity. 

Responsibilities /qualifications include:\

  • Providing both in-person and phone/remote support to all staff as needed,  using Zoom, or other virtual instruction tools.  Ability to explain technical concepts in plain language to non-technical staff.  Excellent interpersonal, task management, and customer service skills supporting Windows and Google suite of technologies

  • Build out a new IT knowledge base with articles on using core tools and completing standard user operations (e.g. how to connect to the VPN, how to reset your password) 

  • Excellent listening skills; ability to translate user explanations into technical detail

  • Experience delivering virtual classroom solutions or instructional technologies a plus

  • Experience with Okta, VMware, Google Apps, Zendesk, or O365 a plus

  • Perform other duties as assigned.

Skills required for the position include:

  • Superb customer service and communication (verbal and written) skills; must able to listen well and understand customers.

  • Strong follow-up skills; organized, analytical and detail-oriented.

  • Must be proactive and solution-oriented, with excellent time management skills.

  • Able to interface effectively with fellow IT team/staff and ensure efficient exchange of pertinent information.

  • Able to work in a fast-paced environment with competing deadlines.

  • Highly collaborative; willing to “pitch in” with other team members to help resolve open issues as well as be able to work independently.

Qualifications:

Minimum Associates Degree required 

Any technical certifications a plus 

Interviews begin today!